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Terms and Conditions



By the use of this website and/or the act of placing an order with Henry Brandt & Company, Inc. / HenryBrandt.com, the buyer agrees to all of the following terms and conditions of sale regardless of where the customer is located (including customers located outside of the United States):


Terms & Conditions Table of Contents


1. General Product and Website Content Information

2. Terms and Type of Payment Accepted

3. General Ordering Information

4. Shipping Methods and Shipping Charges

5. Use of Site / Limitations of Liability



1. General Product and Website Content Information


  1. Units of Merchandise:

    Merchandise is sold in full case cartons, inner packs, or individually and at the pricing indicated to the buyer on the website. Each item is unique and all options may not be available for every item. All merchandise units of sale are subject to change at any time without notice. Each item must be ordered separately; the combination of like products to obtain better pricing is not available.

  2. Item Photographs/Colors/Description:

    Henry Brandt & Company, Inc. / HenryBrandt.com makes every attempt to provide the most accurate description possible, as well as to provide a clear photograph of each item currently available. Henry Brandt & Company, Inc. / HenryBrandt.com shall not be held liable or held responsible for the accuracy of the website content. Sizes provided should be considered approximate. Descriptive words and phrases, and/or suggested use of the products (if purchased) are to be construed as opinions only and not necessarily the only possible uses for the product offered. Please note that due to different computer configurations, browsers, and/or monitors, the display of the website content, including images, may not accurately reflect the actual color, hue, texture, or other attributes of the product featured. Further, due to the nature of the merchandise sold (closeouts), some images featured on the website in various capacities may be representative of categories of products, rather than actual products currently available. All photographs are the property of Henry Brandt & Company OR have been approved for use by Henry Brandt & Company ONLY. Photographs are not available for public use.

  3. Presorted Cartons/Assortments:

    Presorted cartons that are purchased from the manufacturer generally have the same assortment of styles/designs in every carton. Assortments that are created in our warehouse may change without notice and may vary from the photograph shown on the website. Most presorted cartons or created assortments will indicate within the product description the range of styles that could be reasonably expected to be contained within the carton.

  4. Typographical Errors:

    Every effort is made to ensure accuracy in the website text, but human errors do occur. Henry Brandt & Company, Inc. / HenryBrandt.com reserves the right to withdraw any merchandise offer and/or to correct any errors, even if an order has been submitted.

  5. UPC and ISBN Codes:

    While most merchandise items are labeled or imprinted with UPC or ISBN codes, Henry Brandt & Company, Inc. / HenryBrandt.com does not guarantee that all merchandise will carry 1) any UPC or ISBN code at all, 2) the correct UPC or ISBN code, or 3) the ability to utilize the UPC or ISBN code on the product or product packaging.

  6. Product Labeling:

    Merchandise may be preticketed with a suggested retail price by the manufacturer of the merchandise as well as contain stickers (sometimes removable) that discount the original suggested retail price. Images of these items displayed on the website may or may not reflect all possibilities of pricing or labeling on either the actual product or on the product packaging.

  7. Quality of Merchandise:

    Customers should be aware that products sold on HenryBrandt.com have been represented to Henry Brandt & Company, Inc. / HenryBrandt.com to be first quality closeouts unless specifically identified as otherwise (irregulars, seconds, store returns, etc) and are in turn represented to the customer as the same. Discrepancy of color tones, imperfections due to hand-crafted origins, or like issues are not considered to render a product as an irregular or second. Store Returns or "pullbacks" are exceptional values but may be stickered, seconds, or irregulars and are sold "as is". Please note that merchandise that is considered a store return or a "pullback" may also have "return marks" that manufacturers use to identify as such.

  8. Product Inventory Availability:

    There is absolutely no guarantee that the quantity ordered of any/all items in your shopping cart will be available for shipment. All merchandise is subject to prior sale; quantities are limited to what is actually on hand in our warehouse. Henry Brandt & Company, Inc. / HenryBrandt.com will make every effort to keep the website up to date and current with orders placed and processed, but some overlap is to be expected due to order volume, trade show sales, etc.


2. Terms and Type of Payment Accepted


Terms:
        Prepayment In U.S. Dollars Only

Methods of Payment Accepted:
        Methods of payment differ depending on whether the customer is located in the United States (Domestic) or is an International customer.

  1. Credit Cards:

    Credit cards are accepted for Domestic customers with a United States billing address only. Unless a previously approved account, International customers may not use a credit card unless that company has a United States billing address for the credit card. We currently accept Mastercard, Visa, and Discover credit cards. If the Buyer provides credit card information online, an exact match for the credit card billing address (both address and zip code) as well as an exact match for the CVV2/CSC code is required. Inaccurate information will result in an authorization that is automatically declined for the transaction. BEWARE: This may create a temporary HOLD on funds, so check the billing address and CVV before you submit the order!  After 3 attempts, your online account will lock and no further attempts can be made for 24 hours.  Please note that each time you attempt the authorization and it declines based on fraud protection factors such as AVS and CVV2/CSC code mismatches, that amount will be held your credit or debit card for a few days.  We do not have access to this authorization, so check your information carefully prior to processing. Orders are authorized for the amount of the merchandise ordered as well as an estimated freight amount (if applicable). Upon shipment, the credit card authorization will be settled for the final costs of actual merchandise shipped and the corresponding shipping charges (if applicable). Please note that this may differ from the original authorized amount.

  2. Wire Transfer:

    Wire Transfers may be utilized by both Domestic and International customers. Wire Transfer Information will be provided upon request. We do not pay wire transfer fees, so please make sure that your wire transfer amount will cover both the charges of your order & shipping (if applicable) as well as your outbound wire fees. If the amount received is less than the amount of the order & shipping, the order will be adjusted to reflect the amount received. If the amount is greater than the amount of the order & shipping, additional product will be added to the order. Sorry, no refunds. Depending on your location (domestic or international), delays in processing your payment may occur that are out of our control. In most cases, the order will be released for processing and shipment within 48 hours of the actual receipt and verification of funds. Outside factors preventing immediate processing and shipping may include inclement weather, holidays, or trucking company pickup times.

  3. Cashier's Check / Money Order:

    Prepayment by Cashier's Check or Money Order may be utilized by both Domestic and International customers. All funds must be in US Dollars ($) and drawn on a US Bank. In most cases, the order will be released for processing and shipment within 48 hours of receipt and verification of funds. Outside factors preventing immediate processing and shipping may include inclement weather, holidays, or trucking company pickup times.

  4. Prepayment by Company Check:

    Available for Domestic accounts only. Your check will be held for 7-10 days to ensure bank clear time and verification of available funds. Upon clearance, your order will be released for processing and shipment. No personal checks, please.


3. General Ordering Information:


  1. Minimum Order: Merchandise Minimum Order: $100.00 (US$)
  2. Order Documentation:

    Packing List: A packing list is included with the shipment of each order. The list details the quantity of each item shipped as well as provides information regarding the location of items packed in mixed merchandise cartons. If your order is shipped via a small package service, the packing slip will most likely be located on the outside of one of your cartons in a brightly colored plastic envelope labeled "Packing List Enclosed". If your order is shipped via truck line, please remove the shrink wrap from the pallet(s) and look for the same brightly colored plastic envelope labeled "Packing List Enclosed" on one of the top cartons. Even though dollar values may be shown on the packing list, this is not your invoice!

    Invoice: An invoice is generated for each order that is processed and shipped from our warehouse. If your shipment was sent via a small package service, tracking numbers for the shipment will be listed at the bottom of the invoice. The invoice will also display the final merchandise and shipping total that was settled to your credit card. Unless otherwise specified, invoices are emailed to the email address that was provided to us at the time the order was placed. Additional copies of the invoice will not be mailed via USPS. If you do not receive a copy of your invoice, please call our office at (417) 334-0988. We would be happy to email or to fax you another copy for your records.

  3. Domestic Wholesale Customers / Domestic Qualified Wholesale Customers:

    Domestic Wholesale Customers: HenryBrandt.com is a wholesale website. Merchandise offered for sale by Henry Brandt & Company, Inc. / HenryBrandt.com is intended for business to business resale sales. If you do not have the credentials for a Qualified Account (see below), your pricing will be the Discount Price shown at registration.  For these wholesale accounts, sales tax will be charged on both the merchandise and shipping charges if located in the state of Missouri. Important Exception: Currently, all wholesale accounts located in Illinois must have credentials for a Qualified Wholesale Account status (see requirements below) to purchase from Henry Brandt & Company, no exceptions. For all accounts outside of Missouri, please note that even though Henry Brandt & Company does not collect sales or use tax from you at the time of purchase, sales or use tax may still be due to your home state. Be sure to check with your state's department of revenue or with your financial adviser to ensure that you are compliant. All purchases from Henry Brandt & Company / HenryBrandt.com obligate the wholesale customer/buyer to assume all responsibility for any sales and/or use tax that may be due and payable as well as any interest and penalties that may be incurred due to the non-payment of same in the event of a sales & use tax audit.

    Qualified Domestic Wholesale Customers: To obtain access to our lowest wholesale prices and quantity discounts, your account must be a Qualified Reseller Account. To qualify your account, please note the following list of documents required.

    Qualified Reseller Account Documentation:
    • A copy of your current, valid State Sales Tax License AND
    • A current, valid (completed, signed, and dated) Resale and/or Streamlined Exemption Certificate* (We will provide you a blank copy) OR
    • If you are buying for a Non-Profit Organization, a current, valid State issued Exemption Letter and/or State issued Certificate (depending on your state) AND a current, valid (completed, signed, and dated) Resale or Streamlined Certificate (whichever is applicable)**

    *A copy of your State issued license is requested to confirm the validity of the Sales Tax Identification number provided on your Resale Certificate. Please examine your license carefully, as many states require annual renewals. For your convenience, we will forward you a sample of a Resale Certificate that is applicable to your state for completion; ultimately, however, you are responsible for providing the most current information on the most current form(s) available for your state. At this time, Any account located in the state of Illinois must be a Qualified Reseller Account to purchase from Henry Brandt & Company, Inc./HenryBrandt.com, no exceptions. For all Qualified Accounts: The resale certificate/exemption status is a blanket exemption unless otherwise specified. Henry Brandt & Company Inc. will assume that all of the purchases you make are exempt from any sales and/or use tax. As the buyer, you are responsible for any sales or use tax, as well as any penalties and interest that might be due and payable to your home state, if the purchase you make from Henry Brandt & Company is later determined to be taxable.

    **Please note that your non-profit organization may be federally tax-exempt, but may not be exempt from paying state sales or use tax.

  4. International Qualified Reseller Accounts:

    HenryBrandt.com is a wholesale website. Merchandise offered for sale by Henry Brandt & Company, Inc. / HenryBrandt.com is intended for business to business (or non-profit organization) resale sales only. If you are located in the USA and wish to export the merchandise OR if you are an individual or organization located outside of the USA, the services of a professional freight forwarder / export company must be retained for export shipment services. The freight forwarder will then be responsible for the completion of any United States Homeland Security and/or other US government required export documentation, as well as any required import documentation required by your home country. Henry Brandt & Company, Inc / HenryBrandt.com will not be held responsible for any shipping charges, foreign or domestic taxes, value added taxes, customs duty or surcharges, or any other charge that may be incurred due to the shipment of this order.

    The following information must be provided when submitting the export order:
    • Customer Business Name / Buyer's Name / Final Physical Destination Address / Country Telephone / Fax / Email Address
    • Freight Forwarder or Export Service Business Name / Contact Name / Domestic Shipping Address / Telephone / Fax / Email Address

    Please note: If the order is shipped via a small package ground service (like Fed Ex), the service will generally act as the agent for the export shipment and will collect all duty, taxes, etc. at the time of delivery. The international customer is also responsible for the payment of any fees incurred by the acting agent.

  5. Order Confirmation & Processing:

    Upon completing your order online, you will receive an automated order confirmation from the shopping cart. The order confirmation is a copy of the order you placed online, and depending on the size of the order, may contain an estimate of freight charges. This is not a confirmation of inventory available, nor a confirmation that the order has been accepted for processing and shipment. Henry Brandt & Company, Inc. / HenryBrandt.com reserve the right to refuse any order. If you have provided a credit card for payment, the credit card will be authorized for the amount shown on the order. If your order has exceeded the small package service weight limits to estimate a shipping estimate (over 150 lbs), or if you are an international customer (paying by wire transfer or other prepayment method), our office will contact you by both phone and by email to provide you with a shipping estimate and to obtain your payment information. Please allow 1-5 days for complete order processing and shipment; at peak shipping times (holidays, trade shows, etc), please allow up to 7 days for completion.

  6. Order Cancellation:

    Customers who choose to cancel their order after credit card authorization and warehouse processing have begun will be charged a 25% restocking fee. No exceptions.

  7. Order Changes:

    Orders are entered according to what the customer has submitted online. Henry Brandt & Company / HenryBrandt.com is not responsible for items quantities ordered in error. If you have made an error or wish to increase or decrease the quantity of any item on your order, please contact our office immediately by phone (if during regular business hours - Monday - Friday, 8:00 am - 4:30 pm, CST) or by email (Info@henrybrandt.com after hours). Changes can be made prior to credit card authorization only. We will not be held responsible for missed messages or emails that are not received in time to make any changes.

  8. Drop Shipping Services:

    This service is not available.

  9. Mixed Merchandise Cartons:

    If the customer orders items that require repacking due to less than a full carton of product ordered, our warehouse personnel may combine items to ship together in mixed cartons. Mixed cartons will be labeled as such - generally with a label on the outside of the carton as well as a Carton Letter or Number (such as Box A or Box #1). The packing slip provided with your order will indicate with the same Carton Letter or Number which items have been packed in the mixed merchandise carton(s).

  10. Backorders:

    No backorders unless a mutual agreement between Henry Brandt & Company, Inc. / HenryBrandt.com and the customer is established. If applicable, however, backorders will be shipped upon availability; customer must pay all freight charges applicable to the shipment.

  11. Shortages:

    Each order is double checked for accuracy prior to final packaging and processing. In addition, carton and merchandise item weights are verified and checked against the packing slip as final check. Upon receipt of your order, please do not allow the order to be distributed until you have had the opportunity to recheck your packing slip for notations regarding the item that you may be missing as well as to recheck all cartons in your shipment. Sometimes, items may be hiding under other items or packaging! Upon your inquiry, we will investigate the matter by checking our inventory levels as well as the documents associated with the order (packing slip, bill of lading, etc) for a final determination. If it is determined that your order was short, a credit for that merchandise will be applied to your account. Sorry...additional merchandise will not be sent to replace merchandise that is missing from your order.

  12. Returns:

    Greeting cards may not be returned for any reason. For all other returns, please call our office for a Return Authorization number within 5 days of the receipt of your order. The Return Authorization number is valid for 10 days - your merchandise will not be accepted back after this time frame. Merchandise must be in perfect condition and in original cartons / boxes for acceptance back into our warehouse. Returns must be shipped to us prepaid - we do not issue call tags or accept CODs. Please insure where necessary. Freight charges will not be credited to your account. All returns will incur an additional charge of 25% for restocking. Upon receipt of the return, a credit for the merchandise (less 25%) will be applied to your account unless otherwise specified. All refunds are issued on the last day of each month.

  13. Lost and/or Damaged Merchandise:

    All merchandise is in perfect condition when shipped from our warehouse. With over 40 years of shipping experience, we have very few problems with damages to merchandise due to shipping! In the event of carrier damage or loss, however, please follow the guidelines below:

    Fed Ex Ground: Fed Ex requires that you retain the damaged product as well as all boxes and packaging for that product until directed to discard. If you choose to discard the damaged product and packaging and Fed Ex would like to inspect, you will lose your rights to the damage claim. If a carton is lost in transit, please indicate (see below) exactly what merchandise is missing from the order. We will file a claim on your behalf only if the shipment originates from our Fed Ex account and only if the claim is reported within 5 days of receipt of goods. After this time period, we will not honor damage or loss claims for any reason. If you have chosen to utilize your own Fed Ex account for shipment billing by providing labels for shipment, you will be responsible for filing all damage and loss claims. Please have the following information available when contacting us about the damage or loss of merchandise:

    Account Name and Account Number
    Invoice Number
    Item Number
    Merchandise Description
    Value of Damaged or Lost Merchandise
    Description of Damage
    UPS Tracking Number of Damaged or Lost Merchandise
    Visible Damage to Carton
    Photograph of Damaged Merchandise (if requested)
    Time Frame for Resolution: 2-3 weeks

    Freight Line Shipments (LTL): When leaving our warehouse, all LTL shipments are carefully packed, palletized, and machine wrapped with heavy shrink wrap. Loose cartons are never sent via truck line. Please note that cartons are not individually labeled; the shipment is labeled on the outside of the pallet shrink wrap. Our bill of lading will detail the number of cartons and number of pallets to expect upon delivery. IMPORTANT: If there is a problem with your shipment, you MUST notate (Damaged Cartons, Missing Cartons, Lack of Shrink Wrap, etc) on the bill of lading at the time of delivery! Further, you must file your own claim with the delivering freight line for any loss or damage to your shipment. Sorry...we cannot file this claim on your behalf, but will offer assistance in the claim process if needed.


4. Shipping Methods & Charges:


General Overview: All merchandise is FOB our warehouse in Kirbyville, Missouri USA. Title to the merchandise passes to the customer at the dock, therefore the buyer owns the merchandise while in transit. The buyer is responsible for all costs associated with shipping that merchandise including, but not limited to use or sales tax that may be applicable in your state, base shipping rates, handling fees, fuel surcharges, insurance, and extra service charges (lift gate, inside services, etc). Shipping charges for small package service up to 150 lbs are estimated in the shopping cart and are added to your order total. Please note that the charges are an estimate only and are subject to change if incorrect addresses are provided or incorrect address classification is chosen (i.e. commercial vs. residential) at the time the order is placed. Orders that exceed the limit of 150 lbs will not be estimated online. For these orders, our office will contact you with freight estimates available for your order's size and destination. All small package service charges (regular ground or multi-weight) will be added to your invoice total. If the shipment is determined to be an LTL (Less Then Truckload) freight shipment and shipped "Freight Collect", the charges will be due and payable to the delivering freight line at the time of delivery (see additional notes about Freight Collect LTL freight shipments below). If the shipment is determined to be an LTL freight shipment and shipped "Freight Prepaid", the charges will be added to the total of your merchandise and charged to your credit card accordingly (see additional notes about prepaid LTL freight shipments below).


  1. Domestic Small Package Shipping - Commercial or Residential Delivery:

    Domestic accounts may ship via Fed Ex, LTL (less than truckload/pallet), or may pick up their order (by appointment only) at our warehouse in Kirbyville, Missouri.

    Fed Ex Ground Overview: Fed Ex may be used for both residential and commercial deliveries (all addresses are validated for confirmation of delivery status). Regular Fed Ex shipping charges plus a handling charge will apply to all domestic Fed Ex shipments. Fed Ex shipping charges are determined by both the size of the carton shipped as well as the weight of the carton shipped. By using the Dimensional Weight method, Fed Ex rates for large, bulky, lightweight boxes may result in a difference between actual and billed weight. The formula used by Fed Ex can be obtained online at fedex.com. Please note that considerable savings are realized when your order is at least 150 lbs (Fed Ex Multi-Weight Service) and ships to a commercial address.  

    Accurate Fed Ex Shipping Addresses and Residential vs. Commercial Addresses: Please make sure to provide an accurate shipping address for Fed Ex. This includes the differentiation between a residential delivery and a commercial delivery.  All will be verified prior to shipment.  Estimates in the shopping cart are provided based on the information provided; if this information is incorrect, the freight estimate is likely incorrect as well.  If the address you provide is determined to be invalid for delivery by Fed Ex, we will not ship your order without additional confirmation of the address by the business that placed the order. If the order ships to an address that has been confirmed correct by the customer but later deemed invalid by Fed Ex, any additional charges incurred due to the shipment of the order will be charged to your credit card.  IMPORTANT: Please make sure that the shipping address you provide on your order is where you would like your order to be shipped.  If the address validates as correct, we will ship to the address provided on the order.  If you have made a mistake, the address correction charge is $13.00 per box (2016 rate) and you will be responsible for paying that charge!

    Theft Risk - Residential Shipping Addresses: If you choose to ship your order to a residential address, please note that you, as the buyer, accept all responsibility for the safe delivery of the packages that are shipped. Per FedEx delivery regulations, unless a signature is specifically required (additional fees apply) for a residential delivery, packages are left at the delivery address at what the driver determines to be a safe location. Henry Brandt & Company will not be held liable for stolen packages.

    Fed Ex Collect/Bill Receiver: We will not ship via Fed Ex on a Collect or Bill Receiver basis. If you wish to use your own Fed Ex account to ship your order, you must provide the labels for pickup (we will provide the carton count and individual carton weights as needed).

    Fed Ex CODs: This service is not available.

  2. Domestic LTL / Truck Shipments - Commercial Delivery Only

    LTL (less than truckload) Truck Shipment Overview: Freight discounts are negotiated with several national freight lines for your convenience. If your order qualifies for a LTL shipment (usually about 300 lbs shipping to a commercial address only), we will be happy to provide freight estimates for your comparison and / or approval.

    Freight Collect Shipments: Freight estimates are provided for Freight Collect shipments (delivering freight line expects payment at the time of delivery) unless otherwise specified. Your commercial delivery destination must be able to accommodate a semi truck, as well as have personnel available for unloading. Estimates are provided for basic services only. Please keep in mind that freight estimates are unique for every shipment and depend on a variety of factors including the weight, cube, product classification, delivery destination of the shipment, and fuel surcharges - and all are subject to change on a daily basis. Additionally, we will not be held responsible for freight reclassifications, reweigh charges, services that may be added by the customer at the time of delivery (i.e. lift gate, advance notice of delivery, inside delivery, etc), or delays due to unforeseen circumstances that prevent timely delivery (i.e. incorrect address, redelivery charges, etc) that may result in additional charges over and above the original freight estimate. Important: Our quotes are not valid if you have an existing account with a discount in place with that freight company as the freight company will always use the lowest percentage discount in place (highest price).

    Prepaid Freight Shipments: Available to pre-approved existing accounts only. Freight estimates are provided for Freight Prepaid shipments (Shipping charges will be added to your merchandise total and charged to your credit card) upon approval by our shipping and accounting departments. Your commercial delivery destination must be able to accommodate a semi truck, as well as have personnel available for unloading. Estimates are provided for basic services only. Please keep in mind that freight estimates are unique for every shipment and depend on a variety of factors including the weight, cube, product classification, delivery destination of the shipment, and fuel surcharges - and all are subject to change on a daily basis. We will not be held responsible for freight reclassifications, reweigh charges, services that may be added by the customer at the time of delivery (i.e. lift gate, advance notice of delivery, inside delivery, etc), or delays due to unforeseen circumstances that prevent timely delivery (i.e. incorrect address, redelivery charges, etc) that may result in additional charges over and above the original freight estimate. If additional charges are assessed by the truck line, your credit card will be charged accordingly.

    Customer Arranges LTL Truck Shipments: Please note that you are welcome to make your own LTL freight arrangements. When the order is ready, our warehouse will contact you with the shipping details of the order which may include the number of pallets, the number of cartons on each pallet, the total weight of the shipment, and the freight classification of the shipment. The customer must provide their own bill of lading (fax to: (417) 334-1002) at least 24 hours prior to pickup of the merchandise. We will not be held responsible for any charges resulting from your arrangement including, but not limited to your choice of truck line or freight broker, as a result of utilizing third party or consignee billing, or as a result of misclassified merchandise and / or incorrect weights. Unless other arrangements have been made prior to processing the order, the shipment should be picked up within 5 days of completion or our warehouse will have the option to ship to you Freight Collect using the lowest freight quote that we have obtained.

  3. Domestic - Warehouse Pick Up by Customer:

    Warehouse Pick Up: If you wish to pick up your merchandise using your own truck or personal transportation, please advise as soon as the order is placed. Upon completion of the order, the warehouse will contact you to set up an appointment for pick up during regular business hours (Monday - Friday, 8:00 am - 4:00 pm, CST). All accounts must have a Missouri Form 149 on file prior to the pick up of the merchandise.

  4. International Shipping:

    International shipments that do not utilize the services of our chosen small package service (currently Fed Ex Ground) will require the retention of a professional freight forwarder. It is suggested that the buyer retain a freight forwarding firm that is familiar with the regulations of your country and will make sure that your shipment is handled professionally and efficiently. We will not be held responsible for any shipping charges, storage fees, damages or loss of merchandise, foreign or domestic taxes, customs duty or surcharges, or any other charge that may be incurred due to the shipment of this order. The freight forwarder will be responsible for the completion of any United States Homeland Security or other US government required export documentation, as well as any required documentation by your home country.

    International Small Package Shipping: Small international orders will be shipped via Fed Ex Ground. In most cases, Fed Ex will act as the customer's agent and will collect all customs duty, taxes, and any other applicable charges. Basic shipping charges will be paid by the customer prior to the order leaving our warehouse. Fed Ex may be used for both residential and commercial deliveries (all addresses are validated for confirmation of delivery status). Regular Fed Ex shipping charges plus a handling charge will apply to all international Fed Ex shipments. Fed Ex shipping charges are determined by both the size of the carton shipped as well as the weight of the carton shipped. By using the Dimensional Weight method, Fed Ex rates for large, bulky, lightweight boxes may result in a difference between actual and billed weight. The formula used by Fed Ex can be obtained online at fedex.com.

    International LTL (less than truckload) Shipments to Freight Forwarder ONLY: Freight estimates will be provided to the freight forwarder's domestic address for your convenience. These charges will be Freight Collect unless other arrangements have been made by the customer with Henry Brandt and Company, Inc. for the freight to be prepaid. Your commercial delivery destination must be able to accommodate a semi truck, as well as to have personnel available for unloading. Estimates are provided for basic services only. Please keep in mind that freight estimates are unique for every shipment and depend on the weight, cube, product classification, delivery destination of the shipment, and fuel surcharges and all are subject to change on a daily basis. Additionally, we will not be held responsible for freight reclassifications, reweigh charges, services that may be added by the customer at the time of delivery (i.e. lift gate, advance notice of delivery, inside delivery, etc), or delays due to unforeseen circumstances that prevent timely delivery (i.e. incorrect address, redelivery charges, etc) that may result in additional charges over and above the original freight estimate. If additional charges are assessed by the truck line, you will be charged accordingly. Please note that you are welcome to make your own freight arrangements; when the order is ready, our warehouse will contact you with the shipping details of the order. You must provide your own bill of lading (fax to: (417) 334-1002) at least 24 hours prior to pickup of the merchandise.

    International customers must provide the following information in order for us to accurately process your order:
    • Customer Business Name / Buyer's Name / Final Physical Destination Address / Country / Telephone / Fax / Email Address
    • Freight Forwarder Business Name / Contact Name / Domestic Shipping Address / Telephone / Fax / Email Address


5. Use of Site / Limitations of Liability


  1. Disclaimers and Limitations of Liabilities:

    Information presented in this website (HenryBrandt.com) and/or provided by this company (Henry Brandt & Company, Inc.) is considered to be in its present condition and with absolutely no representations or warranties of any kind. In addition, any type of proposal, whether verbal or written as offered by HenryBrandt.com or Henry Brandt & Company, Inc. or its owners, directors, employees, and any other authorized associate of Henry Brandt & Company, Inc. does not comprise a warranty nor will be held liable for any type of damages arising out of or in connection with the use or inability to use this website. This complete limitation of liability applies to damages of any kind, including, but not limited to: ANY direct or indirect, special or consequential, compensatory, exemplary, or punitive damages, loss of income or profit, any loss of data due to damaged files, viruses, or failed performance, loss of or damage to property, and any third party claims. It is possible that some jurisdictions may not allow limitations of liability. If abovementioned limitations of liability should not apply due to these jurisdictional limitations, the total cumulative liability of Henry Brandt & Company, Inc. / HenryBrandt.com shall not exceed a total of one hundred dollars ($100.00 USD) or the cost of the merchandise purchased, whichever is less.

    Customers should be aware that products sold on HenryBrandt.com have been represented to Henry Brandt & Company, Inc. / HenryBrandt.com to be first quality closeouts unless specifically identified as otherwise (irregulars, seconds, store returns, etc) and are in turn represented to customer as the same. All quantities are limited and are subject to prior sale. The availability of products, the pricing of products, and the terms and conditions of Henry Brandt & Company, Inc. / HenryBrandt.com are all subject to change at any time and without notice. The customer must take full responsibility to check for any updates each time an order is placed. Henry Brandt & Company / HenryBrandt.com will not be held responsible for individual browser settings, choice of browser, or how a browser version acts or reacts with the shopping cart system. Buyer should update all screens and confirm all final totals prior to submitting order.

    Henry Brandt & Company, Inc. / HenryBrandt.com reserve the right to refuse any order for any reason at any time.

    If at any time the buyer is for any reason dissatisfied with the website in general, the use of the website, the contents of the website, the current terms and conditions of sale, or any and all disclaimers or limitations of liability, the buyer agrees to discontinue use of the site. IMPORTANT: The buyer's use of Henry Brandt & Company, Inc. / HenryBrandt.com serves as the buyer's acceptance of all terms and conditions of sale and your agreement to be bound by the same.

  2. Privacy:

    To process and ship your online order, Henry Brandt & Company, Inc. / HenryBrandt.com will collect certain information about you and your company or organization. Henry Brandt & Company, Inc. / HenryBrandt.com will utilize this information to maintain and service your account. Henry Brandt & Company, Inc. / HenryBrandt.com will not sell this information to outside parties and will disclose to outside parties only where needed to complete the shipment of the order.

    By using our site, you agree to our Privacy Policy when supplying information including but not limited to:
    • Billing Information: Company Name, Contact Name, Billing Address, Telephone and Fax Numbers, Country
    • Shipping Information: Company Name, Contact Name, Shipping Address, Telephone and Fax Numbers, Country
    • Email Address*
    • Credit Card Information: Credit Card Number, Expiration Date, and Credit Card Billing Address if different than the Company Billing Address provided above.

    * All registered accounts and any account that has purchased from us agrees to be added to our email list. Unsubscribe instantly at any time by clicking on the "SafeUnsubscribe" link at the bottom of any of our email flyers. If you have not registered or are not a current account of Henry Brandt & Company, but would like to be added to our email list, your email address can be entered at the subscribe box under "Newsletter" on the home page of our website. Henry Brandt & Company, Inc. / HenryBrandt.com will not sell or disclose this information to outside parties.

    Security:

    Henry Brandt & Company, Inc. / HenryBrandt.com understand the importance and concern for providing a safe, secure site for its customers. Henry Brandt & Company, Inc. / HenryBrandt.com subscribes to Pinnacle Carts / Pinnaclecarts.com for its shopping cart services. An industry leader, Pinnacle Carts has made every effort to ensure active site security in those areas where personal information is requested. Prior to completing any order, however, website users should always take precautions to verify active SSL Encryption by: 1) clicking on the VeriSign (or similar) icon for quick and easy confirmation the SSL Certificate; 2) looking for the closed lock icon or unbroken key icon (depending on your web browser) at the top or bottom of your web browser; or 3) checking the address in the URL line of your web browser. When you are in a secure area, the first letters of the site will change from "http:" to "https:".

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